This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. It's the same for virus safe and child safe. It shows that it is ‘on’ but doesn’t block any websites at all. Options. 168. Virgin Media customers can get unlimited online protection. Web safe provides ultimate protection when using the internet. I don't have a virgin mobile/landline and have tried calling 0345 454 1111 but. Contact the site operator for further help. Go to Account settings, then Account details b. Child safe is stuck off on my account despite it looking like it's active on my settings page. I am not on any VPN. C-041222776 on 5/12/2022, said to go to Child Safe and enable it despite me having said this was not working. Hit Continue and then select My [Device name] or This is My Child’s [Device name]. And shown to even younger children. Try with OpenDNS using 208. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Welcome to the community and thanks for taking the time to post your issue on the forums. Only chat with people you know in the real. not the VM Hub. If you changed the computer's network settings to use any Public DNS does that re-gain access. You’ll pay nothing for 3 months (with no payment details. Changing network settings to use any Public DNS should re-gain full access for the device. Afterward, click Apply and save your settings. My IP address has been blocked by Virgin Media. Virgin Media and O2 ; Keeping children safe online ;We would like to show you a description here but the site won’t allow us. (6 votes) Best practises cheat sheet for your EPi site. 1. No one in house can send messages , pictures videos etc. Stay safe online. 2. As Matthew_ML previously stated these default / factory settings can be changed:. Virgin Media. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. com. Ask Your Own Computer Question. 4. Despite showing as active (slider is "on") I can still access child inappropriate content. Parental controls are a set of tools designed to protect and keep children safe online. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksThanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. 4. in Security matters Sunday; Online security in Security matters Friday; Child safe mode is not turning on in Security matters Thursday; Online security in Switched On Families a week ago; Online security in Security matters a week agoIf you would like the Web Safe settings changed, let us know as this can be a work around for now. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Stay safe online. Tick Do not request a PIN. Clear searchVirgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Users can customise who can see this in settings. Virgin Media; My Virgin Media; Shop;. co. in/myVM . Prefer Controllerless blocks. I am trying to turn on the web safe settings but it's not working. select Save changes and confirm changes are saved as. 3. Thanks for using the Community Forums to get this issue with your Child Safe settings looked into,. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. 168. Hi. It stops all kind of rubbish from popping up which we’re now stuck with. 1 >> Confirm >> back. I have tried endless amounts of settings adjustments on the iPhone. Account - Cable. Find ‘Manage your extras’ towards the bottom of the page. They will be able to check what email address you are using by going to My Virgin Media > Account settings > Account details > Manage accounts. Select Settings. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. A list of Age Ratings options will appear on the screen. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Ive never even used. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Open the Play Store app and tap the Menu button. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Hit ‘settings’. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereon 10-10-2022 10:23. Parental controls block websites and applications that you think are unsuitable for your child. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Web safe provides ultimate protection when using the internet. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there. Right-click the volume icon and clic k “Open Volume Mixer . These abusive images are then downloaded and passed round school on phones. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. We would like to show you a description here but the site won’t allow us. To run the troubleshooter: Under “System and Security,” click “Find and fix problems. Sign in to My Virgin Media a. We are able to update this setting for you manually too, we just need to confirm a few account details. Open any browser and, in the address bar, type Virgin Media IP address — 192. I’ve called VirginMedia several times and they have not been able to help. ThanksWeb Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. You see a prompt asking if you are sure. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. Snapchat's age requirement is 13 years old. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Options. . 159. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Users aged 13-17 have additional privacy settings. 8. Can you confirm if you have done what 用心棒 has suggested or if you are still having issues. on 09-08-2022 15:00. If you changed the computer's network settings to use any Public DNS does that re-gain access. Virgin Media and O2 ; Keeping children. My virgin Mobile account allows you to manage your virgin mobile services. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. The Gamer Lounge. Account - Cable. It may take up to 24 hours for the change to be. If it’s your child’s iPhone. Browse. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI have Child Safe turned on on my account, but none of the boxes (gambling etc) are selected. popular-all-random-users | AskReddit-funny-worldnews-pics-todayilearned-mildlyinteresting-news-gaming-movies-explainlikeimfive-awwBest VPNs for Virgin Media — Full Analysis (Updated in 2023) 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Any website unsuitable for children is blocked by default. 8. Bypass Child Safe & Virus Safe. Web Safe requires the use of Virgin Media DNS to work. Joining in. on 05-02-2023 14:03. I have been trying to turn on child safe for the last few weeks, but just get the message. on 27-08-2023 09:39. I’m pretty sure I had it turned on in my old house and it was fine. Check that childsafe is enabled on your Virgin Media account. Ensure that all options are ON and turned up. Click Turn Kidsafe OFF to confirm. 0. I`ve contacted support 4 times, they try and cant and raised two tickets with IT support but still nothing. type roblox. Here’s how we can help. Security matters. 3. AS Name. Safe remote learning hub. However, adult sites are not blocked. Any website unsuitable for children is blocked by default. All Rights Reserved1. 222 and 208. I am sorry hear that you are having issues with the websafe. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Just toggle this off and click Apply. 0. 1. Go to 192. Hi Forum team, I'm having the same issue with my site - which is hosted via Wix. It’s FREE for the. for all devices. Child Safe and Virus Safe filters require use of the default VM DNS typically via a Hub in Router mode. Social media guides. Despite the options showing as enabled on the Account Settings page, I can still access. 88K views 5 years ago. Try with OpenDNS using 208. I have enabled child safe and even added some explicit sites to the deny list on the account page, however these sites are not blocked and are still accessible. Select “Firewall”. QuickStart, set up and connections. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Bypass Child Safe & Virus Safe. 8. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. 1 and all. Sorry to hear you are having an issue with the websafe settings. Virgin Media takes online safety seriously. 4. 1. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then configure router to use Virgin Media. If you think it’s okay for your child to access a. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. Since then, I have been tinkering with OS, mobile phones, and other things. ' The child safe settings are on and correctly configured. - Inappropriate sites that are included as default. Abdelmonem. Go to the URL of a proxy site. Click on Manage Web Safe. On top of that, I cannot turn on/turn off again the options: whenever I try to click on any of the 2 switches "Virus Safe" and "Child Safe", they won't budge and I will get the error: "Sorry the changes you made were not saved, please try again". , fortnite. Use Google translate but you won’t be able to search. com under Blocked Websites. Learn more. Shame on you, you clearly do not care for child safety. 8. 222. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. 8. 4. It is managed from the Virgin Media online account. Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access. Options. g. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. In response to Client62. If you haven’t got an account click the ‘Create Your Account’ button. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 168. It looks like my websafe setting is switched to off. Chose whose device you would like to protect. Please he. must contains at least one letter and numerical character. Virgin Media are also very good at deleting complaints without resolving them. --. VPNs we tested to unblock various forbidden resources. This is a workaround for when Child Safe & Virus does not or cannot be turned off. can only contain alphanumerical characters (a-z, A-Z, 0-9) and the following additional characters !@#&*_. Lee_R. Log in to My Virgin Media. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. When I go Account Settings -> Account Details and update contract phone details it says "Sorry the change you made were not saved, - 5199342. Plug in your Virgin Media router. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Toggle the Parental Controls switch to ON. We recommend keeping Virus Safe on. Virgin Media; My Virgin Media; Shop;. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. 220If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Click on Manage Web Safe. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Switch to eBilling and save yourself £21 a year. Hi there, thank you all for your help. All Rights ReservedJoining in. These are two settings – Virus Safe and Child Safe. Getting online on any device and staying connected is a breeze when you know what to do. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. Have you managed to sort out the Child Safe features on your Virgin Media account, or do you still require assistance. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Account - Cable. You can customise your Child Safe settings by clicking on the Categories, Sites or Timer filters and choosing the protection you need for you and your family. Although both apps are safe for kids to use, it’s still worth reviewing and monitoring your child’s profile from time to time. 67. uk. 1/help for specific device where Web Safe is not working. Virgin Media parental controls are the tools we offer to help keep your family web safe. I have confirmed this via phone call with virgin media. Look out your virgins media virus safe settings have blocked this site. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. ”. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. QuickStart, set up and connections. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. There's no firewall settings that I can see, and one time I got to see a page saying. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 1. Enter your PIN to set up. on 27-07-2022 14:17. Child safe not working. * Call costs may vary. Follow these steps: 1. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. Forum; Apps. This will allow you to. Hey Durgs, Welcome back to the community and thanks for taking the time to post. Choosing Web Safe. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. My services: HD TV on VIP (+ Sky Sports. . How to turn on Child Safe. I've reset browser and cleared cookies. When I do try to send emails I get a bounce back that says:'Connections from your IP ###. See. . that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Click on Plan and device. Re: Websafe settings no longer having effect. Thanks for your first post and welcome to our Community. Web Safe. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereThanks for posting and welcome to the community. Go to your browser settings and click Advanced settings. Reply. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. We give all our customers a complete, market leading security package called Virgin Media. Then select the Settings PIN & Parental Controls option. Kids can play, learn, create and connect. Usually, it's best to either copy and paste the address in the field or make the changes via your hub settings page (more on how to access your hub settings can be found on this link - bottom of page). We’ve covered what controls we offer and how to access them in this article. Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and. My Virgin Media App. This is a workaround for when Child Safe does not or can not be turned off. I’m sorry to hear of the issues that you’re having with your child safe settings, this is a known issue and is currently being investigated by our team, we don't have any further information at the moment but hope that we can the issues resolved very soon. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 0. Account - Mobile. I'm a Very. Click: Web Safe. We also have Virgin Media Child Safe appon 01-08-2023 13:13. Go to the F-Secure section of the mobile section on the website and click on ‘try it now’. Virgin Media customers can get unlimited online protection. Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off - 5264565When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. Virgin Media's password policy is: 8 to 64 characters. --. 8. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection. on 05-04-2023 13:11. com domain. on 06-05-2023 22:30. Switched On Families. Some things you can do are: View your current and previous bills. 220Hi @Alec99. try going to if Web Safe is on this site should be blocked. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. Thanks,Virgin Media and you have confirmed Child Safe is on. Subnet prefix length 255. 220. 67. At Virgin Media, we take the protection of your little ones very seriously. Choose which device you would like to set it up on. 0. Ive never even used virgin media in my life and Im not a child. Just sign in to My Virgin Media and change your settings. Discover the web for yourself. The settings are available under the My Virgin Media app provided that you have added your Virgin Mobile account to the app. Options. 1 or 192. 0 Kudos. 48. My Virgin Media App. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Abdelmonem. Web Safe. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Child safe disabled for a month, virgin arnt helping, any ideas? Hey All, I use to use child safe all the time for my kids but about 5 weeks ago i noticed it was disabled, tried enabling it and it keeps disabling. 222 and 208. 222 and 208. Enter your PIN. Status Message: This can be customised to show what the person wants to share with their contacts. 67. Options. Options. Re: Child safe not working. Try computers with Cisco’s OpenDNS using 208. Selecting My apps. 1 and all appears in order. Thanks, Virgin Media and you have confirmed Child Safe is on. 220. Tap Settings > Parental Controls. . 1. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Hi thanks for your post, although I'm sorry to hear of your concerns raised here, regarding Child Safe. Since I changed my broadband to Virgin, my WhatsApp will not connect to WiFi. Thanks for posting and welcome back to the community. @zibizibi1 Have you checked this setting in your Virgin Mobile account settings?. I'm Having exactly the same problem since Thursday, both in Safari and Firefox. saved changes reverting without obvious cause. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. We would like to show you a description here but the site won’t allow us.